1. INTRODUCTION
Welcome! My name is Teresa Zuppardo and I am a language teacher.
My company Auri Studio AB ("we", "our", "us"), with organization number 559280-4495, is registered in Sweden. When You, as a consumer (hereinafter referred to as "You" or "Your"), purchase Services from me, You enter into an agreement with Auri Studio AB.
These terms of service govern Your utilization of our Services and associated materials.
2. DEFINITIONS
Single Private Lesson: A personalized lesson tailored to the individual needs, goals, and pace of one specific student, ensuring undivided attention from the teacher.
Bundle of Private Lessons: A pre-arranged package of multiple Single Private Lessons, purchased together by one student. This bundle often comes at a discounted rate compared to purchasing each lesson separately, and is designed to provide continuity in learning.
Digital Products: Electronically delivered assets, which do not have a physical form. Examples include but are not limited to PDF documents, e-books, digital templates, and online course materials.
Group Course: A structured series of Group Lessons, designed with a specific curriculum, that are conducted for multiple students simultaneously, allowing for collective learning and interaction among participants.
Group Lesson: An individual session within a Group Course or a standalone class where multiple students come together to learn and interact under the guidance of a teacher.
Services: The various offerings provided by our entity. This term encompasses a range of educational products and solutions, such as Group Courses, Single Private Lessons, and Digital Products, designed to cater to diverse learning needs.
3. ELIGIBILITY FOR PURCHASE
To purchase a Service, You must possess the legal capacity to enter into a binding contract. Specifically:
- If You are making a direct payment with Your own funds, You must be at least 16 years old.
- If You are making a purchase on credit, You must be at least 18 years old.
For those under the age of 18, consent from a legal guardian is required before purchasing our Services. By finalizing Your purchase, You affirm Your eligibility and legal capacity to enter into this agreement with us.
4. GENERAL
Course/Lesson Materials: Materials covered by the Course/Lesson fee will be provided to You. Depending on the study plan, You may occasionally need to purchase course materials or a textbook.
Failure to Attend: Should you miss the Course/Lesson without adhering to our reschedule and cancelation policy as stated in section 7 below, the entire Course/Lesson fee will be forfeited.
Bundle of Single Private Lessons: The bundle is valid for six (6) months from the date of purchase. All sessions within the bundle must be utilized within this period. Any sessions not used by the end of the validity period will be deemed as forfeited.
Recording of lessons: We hereby inform that Single Private Lessons and/or Group Lessons within our educational program may be subject to recording. These recordings are primarily intended for educational enhancement, quality assurance, internal development, and promotional activities. Utilizing recorded content in our marketing efforts enables us to effectively showcase the efficacy and quality of our teaching approaches to prospective students and key stakeholders, which is integral to our organizational growth and market reputation. In the context of Group Lessons, an additional objective of these recordings is to offer added value to the students and provide them with the opportunity to review the lessons at their convenience. This serves as a valuable resource for students who might have missed a lesson, or for those who wish to revisit the material to reinforce their learning and improve their skills.
Students access to recorded Group Lessons: The recordings of Group Lessons will be made available to registered students for a certain period of time after each Group Lesson. These recordings are intended for use by the students for personal use and may not be shared by the students to any third party. We reserve the right to modify the availability period of these recordings at any time, as per our discretion. While we strive to maintain a seven-day accessibility after the date of the Group Lesson as a standard, this period may be adjusted based on various factors including but not limited to educational needs, technical considerations, or policy updates.
Student responsibilities: Students are responsible for not sharing sensitive or confidential information during lessons which are subject to recording. We encourage responsible participation and use of chat rooms.
Opt-out option: Students have the option to choose not to activate their webcam and/or microphone during the lessons which are subject to recording. Keep in mind that a Student’s participation in the lessons, including written contributions in chat rooms, may be included in the recording.
5. PRICING
The prices mentioned on our website or in any of our promotional materials are inclusive of applicable VAT and are quoted in Swedish Krona (SEK). Please note that these prices are subject to modification at any time.
The stated prices for the Services cover any taxes, materials, and other fees, unless we specify otherwise. We will inform You about any extra costs in advance.
In the event that there is an error in the pricing or information provided to You, and it is reasonable to assume that You would have noticed this discrepancy at the time of placing the order, the incorrect price or information will not apply to the purchase. In such circumstances, we will reach out to You promptly upon identifying the error to address the issue.
6. PAYMENT TERMS
Advance Payment Requirement: All fees must be paid upfront prior to the commencement or provision of our Services, unless otherwise agreed in writing.
Payment Methods: You can pay for the Services via bank transfer, credit card, online payment platforms, or any other payment methods we provide.
Booking: When the payment I received by us, Your enrollment to the Course or Lesson in question is considered finalized.
Refund Policy: Except as expressly provided in this Agreement, all sales of our Services are final and non-refundable. Any request for refunds must be made in writing and will be considered on a case-by-case basis at our sole discretion.
7. RESCHEDULE AND CANCELLATION POLICY
7.1. GROUP COURSES AND GROUP LESSONS
You can not reschedule a Group Course or Group Lesson. You can only cancel Your enrollment to a Group Course or Group Lesson.
Your cancellation of a Group Course: To receive a full refund, You must cancel Your enrollment to a Group Course at the latest twenty (20) calendar days prior to the start of the Group Course. If You cancel Your enrollment to a Group Course between eight (8) and nineteen (19) calendar days before the Group Course, You will be refunded 50% of the Group Course fee, with the remaining 50% charged as a cancellation fee. Cancellations made within seven (7) calendar days or fewer before the Group Course begins are not eligible for a refund and 100% of the Group Course fee will be charged as a cancellation fee. If You cancel the Group Course after it has started, the full course fee will be retained, and no refunds will be issued.
Your cancellation of a Group Lesson: Should You cancel a Group Lesson, the entire course fee remains due, and no refunds will be granted. Any missed lessons are treated as if attended. Additionally, unused Group Lessons within a Group Course cannot be transferred, refunded, or rescheduled for a future date, more specifically the ones which have already taken place.
Our rescheduling of a Group Course or Group Lesson: If we need to reschedule a Group Course or Group Lesson, we will inform You promptly of the new time and date.
Our cancellation of a Group Course or Group Lesson: If we have to cancel a Group Course or Group Lesson and do not reschedule it, we will inform You promptly and refund the full Course/Lesson fee.
7.2. SINGLE PRIVATE LESSONS AND BUNDLE OF SINGLE PRIVATE LESSONS
Your rescheduling of a Single Private Lesson or a session within a prepaid Bundle of Single Private Lessons: If You find the need to reschedule a Single Private Lesson or a session within a prepaid Bundle of Single Private Lessons, it is important that You inform us at least 24 hours ahead of the scheduled time. This allows us the opportunity to offer that slot to another student or make necessary arrangements. Failure to provide a notice within this 24-hour window will result in the lesson being considered consumed. This means that You will not be able to reclaim, reschedule, or be refunded for that particular session.
YOUR CANCELLATION OF A SINGLE PRIVATE LESSON OR BUNDLE OF SINGLE PRIVATE LESSONS: UPON YOUR CANCELLATION OF A PURCHASED SINGLE PRIVATE LESSON OR BUNDLE OF SINGLE PRIVATE LESSONS, A FEE EQUIVALENT TO 100% OF THE TOTAL COST WILL BE CHARGED, MEANING NO REFUNDS WILL BE GIVEN FOR THE CANCELLATION. PLEASE NOTE THAT ANY LESSONS WITHIN THE BUNDLE THAT HAVE NOT BEEN USED BY THE TIME OF CANCELLATION CANNOT BE TRANSFERRED, REFUNDED, OR REDEEMED AT A LATER DATE.
7.3. NOTICES
ALL YOUR CANCELLATIONS OR REQUESTS FOR RESCHEDULING MUST BE PROVIDED TO TERESA ZUPPARDO BY E-MAIL (TERESA.ZUPPARDO@AURISTUDIO.COM) OR AT THE E-MAIL ADDRESS WHERE COMMUNICATION USUALLY HAPPENS, SHOULD IT BE A DIFFERENT ONE.
8. DIGITAL PRODUCTS
Access: Upon successful payment processing, we will provide You with immediate access or download links to Your purchased Digital Products, unless otherwise indicated.
Refunds and Cancellation: Given the digital nature of these products, refunds are not available once a Digital Product has been accessed or downloaded. We urge Youto review product descriptions thoroughly and to ask any relevant questions prior to purchase.
Licensing & Usage: Some of our Digital Products have specific licensing terms or usage restrictions. It is the responsibility of the user to adhere to these conditions.
Technical Support: Should You encounter technical issues preventing You from accessing or downloading Your purchased items, please contact us. We are committed to addressing such concerns promptly.
Product Availability: While we strive to ensure continuous access to your Digital Products, we cannot guarantee their indefinite availability. We recommend that customers download and back up their acquisitions promptly.
Unauthorized Use: Unauthorized sharing, distribution, or resale of our Digital Products is prohibited. Violations may result in access revocation without a refund.
9. TERMS AND TERMINATION
Term of Agreement: This agreement commences on the date of Your purchase of the Service and remains effective until the Service has been completed, unless otherwise expressly stated.
Access to pre-recorded Courses/lessons: You will be granted access to thepurchased pre-recorded Course/Lesson materials and resources for a predefined period, as stipulated at the time of purchase. It is Your responsibility to complete the pre-recorded Course/Lesson within the given timeframe.
Use of Digital Products: The purchase of Digital Products grants You a non-exclusive, non-transferable license to use the goods for personal, non-commercial use only. Redistribution, reselling, or using the Digital Products for commercial purposes is strictly prohibited.
Termination for Convenience: You may terminate this agreement at any time by providing written notice to us and discontinuing Your use of our Courses/Lessons and Digital Products and, if applicable, deleting any downloaded materials. However, fees paid for Courses/Lessons or Digital Products are non-refundable except as expressly provided in these terms.
Termination for Breach: We reserve the right to terminate this agreement immediately or suspend Your access to any Courses/Lessons, without notice, if we determine, in our sole discretion, that You have breached any of the terms outlined herein.
Effects of Termination: Upon termination, all rights granted to You under these terms will cease. We will not be liable for any costs, expenses, or damages as a result of termination.
Survival: Clauses concerning intellectual property, limitation of liability, governing law, and any other provisions inherently intended to persist, shall remain in effect beyond the termination of this agreement.
10. CLAIMS AND COMPLAINTS
Should You encounter any issues or discrepancies with our Services, please promptly bring this to our attention by sending us an email. In Your correspondence, ensure You provide Your name, email address, and a comprehensive description of the concern.
We are committed to addressing and rectifying any valid concerns or faults for which we are responsible.
To ensure prompt resolution, please lodge Your complaint as soon as You detect or should have detected the issue. Any complaints raised within two (2) months of identifying the discrepancy will be considered timely.
If upon review, the Service is found to be as described and free from defects in accordance with prevailing standards and regulations, the complaint may not be upheld.
For valid complaints, any reimbursements or compensations will be processed within thirty (30) calendar days using the original payment method You employed, unless a different method is mutually agreed upon.
11. RIGHT OF WITHDRAWAL
The Swedish Distance Contracts Act (2005:59) sets rules about consumers being able to cancel certain purchases made online. This cancellation, called a right of withdrawal, is possible if specific conditions are met and can be done within a 14-day period. The 14-day period starts from the day You agree to a service contract, or from the day You receive a digital product.
11.1 Purchase of a Digital Product
When You buy a Digital Product, please note that according to the Swedish Distance Contracts Act, the option to withdraw from such a purchase does not apply to digital content delivered electronically (not on a physical medium) if the delivery starts with Your explicit consent and acknowledgment that You thereby lose Your right to withdrawal.
In simple terms, when You buy a Digital Product from us, the delivery begins right away as soon as Your payment is completed. By proceeding with the purchase, Youare giving us the clear consent to start the delivery, and You acknowledge that Youwill not be able to cancel the purchase and get a refund.
11.2 Purchase of a Course/Lesson
When You buy a Course/Lesson from us, please note that the Swedish Distance Contracts Act states that if You explicitly agree to start a service and acknowledge that You cannot withdraw once the service is completed, then the usual withdrawal rights will not apply.
When You accept these terms during purchase, You are agreeing that You will nothave the option to withdraw once the service is done.
If we start the service within the 14-day withdrawal period and You decide to withdraw within those 14 days, we are entitled to charge You for our costs and a proportionate share of the agreed price for the portion of the service performed to You and/or used by You during the period before You gave notice of the exercise of the right of withdrawal.
Exercising Your Right of Withdrawal:
1. Notification: Inform us within the specified 14-day withdrawal period.
2. Contact: Reach out via email at teresa.zuppardo@auristudio.com or complete the withdrawal form at www.teresazuppardo.com/withdrawal-form. Ensure to provide Your name, email address, and details of the Course/Lesson You wish to withdraw from.
3. Refund Eligibility: If Your withdrawal request aligns with the provisions of the Distance Contracts Act, You will receive a refund after deducting any charges that are rightfully ours.
4. Refund Process: Refunds will be processed within 14 days from the date we acknowledge Your withdrawal request. Funds will be returned via the original payment method, unless otherwise agreed upon.
12. PROHIBITED ACTIONS
You hereby commit to using the Services strictly in accordance with our terms and for their intended purpose. You affirm that You will not:
• Duplicate, replicate, or redistribute any portion of the Services;
• Engage in the commercial exploitation or resale of the Services including but not limited to selling, renting, licensing, sublicensing, or distributing them to a third party;
• Allow access to or the use of the Services, wholly or partly, to others without our prior written consent, whether by lending, leasing, sublicensing, or other means;
• Modify, alter, translate, or adapt any part of the Services, or incorporate them into other programs or channels, except as necessary for permitted use as outlined in these terms.
13. PERSONAL DATA PROCESSING
We are committed to handling Your personal data responsibly and in accordance with prevailing data protection laws and regulations. Detailed information regarding how we collect, use, and safeguard Your personal data can be found in our Privacy Notice, available on our website. We encourage You to review this notice to understand our practices and procedures concerning our personal data processing.
14. INTELLECTUAL PROPERTY RIGHTS
All copyrights, patents, inventions, logos, trademarks, service marks, domain names, trade names, know-how, trade secrets, and other intellectual property rights ("IP Rights") related to our Services remain our exclusive property. No provision in these terms transfers or assigns any of our IP Rights to You or any third party.
You acknowledge that participating in our Courses/Lessons or accessing our Course/Lesson Materials or Digital Products does not grant You any rights or claims to our IP Rights. Any unauthorized use, reproduction, or commercial exploitation of our IP Rights is prohibited. Using our images, texts, or other materials for commercial purposes without our prior written approval is strictly forbidden and constitutes a significant breach of these terms.
15. FEEDBACK
We value Your input and encourage You to share any feedback, suggestions, or recommendations regarding our Services ("Feedback"). When providing Feedback, You ensure that:
- You have the rightful authority to share such Feedback and that sharing it with us does not infringe on any third party's rights.
- the Feedback does not contain confidential or proprietary information, whether belonging to You, us, or any third party.
By offering Your Feedback, You grant us unrestricted rights to use, adapt, distribute, and act upon such input. This includes any intellectual property contained within the Feedback, without any claim to compensation on Your part.
Should certain rights remain non-transferrable by law, You provide us with a global, royalty-free, perpetual license to utilize, modify, and derive works from this Feedback without any financial obligations towards You. You commit to aiding, executing, and endorsing any steps required to solidify these rights.
16. LIMITATION OF LIABILITY
No Warranties: All Services provided by our company are offered "as is," without any guarantee of accuracy, reliability, suitability, or any other form of warranty, either expressed or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose.
Direct Damages: To the maximum extent permitted by applicable law, our total liability for any direct damages arising from or related to Your use of our Services shall be limited to the amount paid by You for such Services.
Indirect Damages: In no event shall we be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) Your access to or use of or inability to access or use the Services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any bugs, viruses, trojan horses, or the like which may be transmitted through our Service; or (d) any other matters relating to our Services.
Force Majeure: We shall not be held responsible for any delay or failure in performance of our obligations hereunder arising out of any cause beyond our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, earth quakes, floods, or other natural disasters.
Acknowledgment: By using our Services, You acknowledge that we cannot ensure continuous, error-free, secure, or virus-free operation of our Services, and we cannot predict or control unforeseen circumstances.
Essential Purpose: Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to You. However, these limitations shall apply to the fullest extent permitted by law.
17. UPDATES AND CHANGES
We are committed to providing the best possible experience for our customers, which means we continually strive to improve our Services. To that end, You should be aware of the following:
Periodic Updates: Our Services may undergo updates from time to time. These updates could be in response to feedback, advancements in the field, technological improvements, or other factors that contribute to enhanced learning and customer experience.
Access During Updates: While we aim for seamless updates, there may be occasions when certain Services are temporarily unavailable due to maintenance or update procedures. We will endeavor to minimize disruptions and provide advance notice when possible.
Change of Content: The content of our Courses/Lessons and Digital Products is dynamic. We reserve the right to modify, add, or remove content as deemed appropriate to maintain the accuracy, relevance, and quality of our offerings.
No Additional Charges: Updates to our Services, unless explicitly specified, will not incur additional charges for customers who have already purchased the said Services.
Discontinuation: On rare occasions, we might discontinue a Service. If this occurs, we will strive to provide alternative resources or suitable replacements for affected customers.
Changes to these Terms: We reserve the right to modify these Terms at our discretion, and any significant changes will be communicated through our website or via email to registered users. By continuing to use our Services following these changes, You are accepting the revised Terms. The updated Terms take effect immediately upon posting on our Website. If you have any questions about these changes, please contact us.
By continuing to use our Services, You acknowledge and agree to the potential updates and changes as described above. We appreciate Your flexibility and understanding as we work to enhance our Services and offerings.
18. GOVERNING LAW AND DISPUTE RESOLUTION
The Agreement between You and us regarding our Services is governed and interpreted in accordance with Swedish law. Any disputes or claims related to the Agreement will be subjected to Swedish law.
We prioritize resolving any disagreements or disputes between us amicably. Should a dispute arise, both parties should first attempt to settle it directly.
As a consumer, You have the option to approach the Swedish National Board for Consumer Complaints (ARN) for alternative dispute resolution. They can be reached via their website (www.arn.se) or at their postal address: AllmännaReklamationsnämnden, Box 174, 101 23 Stockholm.
The Consumer Ombudsman (ko.se) is another avenue available to You for assistance.
For customers residing in an EU country outside of Sweden, the European Commission offers a digital platform for dispute mediation, which can be accessed at http://ec.europa.eu/consumers/odr.
In the event that a resolution cannot be achieved through any of the alternative dispute resolution methods mentioned above, the dispute shall be brought before and settled by the competent courts of Sweden, unless mandated otherwise by applicable legislation.
19. OUR COMPANY AND CONTACT INFORMATION
Company: Auri Studio AB
Reg. no: 559280-4495
Email: Teresa.zuppardo@auristudio.com
Address: Badelunda Blåsbo 1, 72356 Västerås